Send solved Zendesk tickets to Autopilot
Send each solved Zendesk ticket to Murmur's capture API with a Zap or a Zendesk webhook. Autopilot reads the ticket, pulls out the feature requests and links them to the customer.
Setup6 min · Team
- 1Create a Zap that triggers on each solved Zendesk ticket.
- 2Send the ticket text to Murmur's capture API with source zendesk.
- 3Review the captured requests in Autopilot.
What Murmur does with Zendesk
Tickets that ask for more
Support tickets often hide feature requests. Autopilot finds them so they count on your board.
One idea, many tickets
Requests are matched to ideas you already have, so demand adds up instead of scattering.
Revenue on every request
Each request carries the customer's company and MRR, so you can rank by what paying customers want.
Questions
Which plan do I need for Zendesk?
Team, because the capture API is part of the Team plan.
Will internal notes be captured?
Only what you send. Map the public conversation in your Zap if you want to leave internal notes out.
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