Send Intercom conversations to Autopilot
Send each closed Intercom conversation to Murmur's capture API, with a Zap or your own webhook. Autopilot finds the feature requests in the transcript and links them to the customer.
Setup6 min · Team
- 1Create a Zap that triggers on each closed Intercom conversation.
- 2Send the transcript to Murmur's capture API with source intercom.
- 3Requests appear in Autopilot with the customer attached.
What Murmur does with Intercom
Support chats become roadmap input
Requests buried in conversations reach your board without anyone copying and pasting.
The customer and their revenue
Pass the customer's email and Murmur links the request to their company and MRR.
Nothing filed without review
Requests land in the Autopilot inbox, matched to existing ideas, for your team to approve.
Questions
Which plan do I need for Intercom?
Team, because the capture API is part of the Team plan.
Do I need Zapier?
No. Zapier is the quickest route, but any tool that can send a webhook, or your own code, can post the conversation to the capture API.
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