Hear every customer, not just the loudest.
Murmur brings feedback from support emails, sales calls and your product into one place, enriched with who said it and what they’re worth.
Email · from maya@ — Pro plan
09:14“Loving it so far. If I could share a dashboard with a client without a login, I’d move the whole agency over.”
Autopilot extracted
Public share links for dashboards
Sound familiar?
If any of these ring a bell, you’re in good company. They’re the three problems small teams run into first.
Support hears it, product doesn’t
Your support team knows exactly what customers want. That knowledge rarely leaves the ticket queue.
Context gets stripped out
By the time feedback reaches a PM, it’s a one-liner with no customer, no plan and no revenue attached.
Customers feel unheard
They told you three times. Nothing visible happened. Now they’re evaluating alternatives.
How Murmur centralizes customer feedback
One stream of feedback, full context on every piece, and a visible response.
Email · from maya@ — Pro plan
09:14“Loving it so far. If I could share a dashboard with a client without a login, I’d move the whole agency over.”
Autopilot extracted
Public share links for dashboards
Every channel, one stream
Forward support emails and paste call notes for Autopilot, add Slack and Discord on Team, and let customers post on your portal or widget. It all lands on the same boards.
- AI capture on every plan
- In-app widget with identify
- Capture API (Team) and MCP tool
Revenue impact
by segmentFull context, automatically
Each piece of feedback carries the customer, their company and MRR, plus the original quote, so nobody has to go digging.
- Original text kept with every capture
- MRR via identify
- Segment and company views
Something you asked for just shipped
Lumen · to maya@ — voted in March
Hi Maya — Google Sheets as a data source, which you asked for in March, is live in your workspace today.
A visible response
Customers see their request on the roadmap, get notified when it moves, and hear personally when it ships.
- Public roadmap and changelog
- Status emails on Solo & Team
- Drafted replies you can copy
From conversation to customer update
- 01
Conversation
A customer mentions a need, anywhere.
- 02
Capture
Autopilot or a teammate files it.
- 03
Context
Customer, revenue and quote attached.
- 04
Response
Roadmap, changelog and a personal note.
The customer who told your support inbox matters as much as the one who found your board.
Start hearing everyone.
Forward a few support emails and see the feedback you’ve been missing, in minutes.