Turn support emails into feature requests
Forward your support inbox to Murmur and Autopilot reads every email, pulls out each feature request and links it to the customer who sent it. It works with Gmail, Outlook, Microsoft 365, Zoho, iCloud and any host that can forward mail.
- 1In Murmur, open Autopilot, Sources and copy your workspace forwarding address.
- 2In Gmail or Outlook settings, add it as a forwarding address. Murmur catches the confirmation code for you.
- 3Send a test email and watch it land in the Autopilot inbox.
What Murmur does with Email forwarding
A smart filter skips newsletters, receipts and replies with nothing to act on, so only real requests reach the Autopilot inbox.
Autopilot finds the duplicate on your board and adds the customer's vote to it instead of filing a new idea.
The sender's name, company and revenue come with the request, so you can see who asked and what they pay.
Questions
Which plans include email capture?
Every plan, Free included. Each request Autopilot pulls out counts as one AI capture: 25 a month on Free, 300 on Solo and 2,000 on Team.
Does Murmur email the customer back?
Not when it captures. On Solo and Team, everyone who asked is emailed when the idea is planned, in progress or shipped.
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